Embedded Files
Warranty Policy
Warranty Policy
At Matterhorn Overseas, we craft our wooden modular furniture with the belief that quality should last for years. When you choose our products, you choose reliability – and we stand by our promise with a clear and dependable warranty service.
At Matterhorn Overseas, we craft our wooden modular furniture with the belief that quality should last for years. When you choose our products, you choose reliability – and we stand by our promise with a clear and dependable warranty service.
1. Warranty Overview
1. Warranty Overview
• Standard Warranty: 1 year or 3 years, as mentioned on the product listing at the time of purchase.
• Standard Warranty: 1 year or 3 years, as mentioned on the product listing at the time of purchase.
• Renewed/Refurbished Products: 6 months warranty.
• Renewed/Refurbished Products: 6 months warranty.
• Warranty starts from the date of delivery to the original purchaser.
• Warranty starts from the date of delivery to the original purchaser.
2. What’s Covered
2. What’s Covered
Wooden Modular Furniture: Termite, borer, and fungus protection; structural or joint defects; hinges, channels, locks; edge band issues.
Wooden Modular Furniture: Termite, borer, and fungus protection; structural or joint defects; hinges, channels, locks; edge band issues.
Metal Components: Frame/structure integrity.
Metal Components: Frame/structure integrity.
3. What’s Not Covered
3. What’s Not Covered
• Normal wear and tear: scratches, dents, fading, foam compression.
• Normal wear and tear: scratches, dents, fading, foam compression.
• Damage after 10 days of delivery.
• Damage after 10 days of delivery.
• Improper installation, misuse, modifications.
• Improper installation, misuse, modifications.
• Environmental damage from moisture, sunlight, or extreme conditions.
• Environmental damage from moisture, sunlight, or extreme conditions.
• Minor surface or colour variations not affecting functionality.
• Minor surface or colour variations not affecting functionality.
4. Warranty Terms & Conditions
4. Warranty Terms & Conditions
• All repair/replacement decisions at Matterhorn Overseas’ discretion.
• All repair/replacement decisions at Matterhorn Overseas’ discretion.
• Replacement parts subject to availability – alternatives may be offered.
• Replacement parts subject to availability – alternatives may be offered.
• Service may be via technician visit or shipping of replacement parts.
• Service may be via technician visit or shipping of replacement parts.
• Labour costs for third-party assembly not covered.
• Labour costs for third-party assembly not covered.
• Warranty applies only to original purchaser – transfer requires proof of purchase.
• Warranty applies only to original purchaser – transfer requires proof of purchase.
5. Engineered Wood Product Guidelines
5. Engineered Wood Product Guidelines
• Transit/delivery damage must be reported within 10 days of delivery.
• Transit/delivery damage must be reported within 10 days of delivery.
• Inspect your product upon delivery for timely reporting of any issues.
• Inspect your product upon delivery for timely reporting of any issues.
6. How to Claim Your Warranty
6. How to Claim Your Warranty
2. Provide: Order ID/invoice, description, photos/videos of defect, contact details.
2. Provide: Order ID/invoice, description, photos/videos of defect, contact details.
3. Response within 24–48 working hours. Resolution aimed within 7–14 working days.
3. Response within 24–48 working hours. Resolution aimed within 7–14 working days.
Our Promise: Your purchase is more than just furniture – it’s a long-term investment in quality and service. We’re here to ensure your experience stays hassle-free long after delivery.
Our Promise: Your purchase is more than just furniture – it’s a long-term investment in quality and service. We’re here to ensure your experience stays hassle-free long after delivery.
Page updated
Google Sites
Report abuse